Confusion exists in many enterprises about who is responsible for whom, who is to do what, who has authority over this or that, who is to blame, and which deliverables are needed to ensure a successful job.
A simple concept called “A Team of Two” quickly reduces confusion down to a much better order. Here is how it works.
Every business situation is viewed as a team of two: worker and supervisor.
1. When a problem arises, the team of two must ask: “What does this team of two have to do to move things, problems or a situation forward?” It is about ‘us’, not ‘you’ – a team of two. There is no room for blame – but rather positive action to move things forward.
2. Since it is a team comprised of supervisor and worker, it is the job of the worker to please the supervisor – i.e. provide what the supervisor expects.
3. Therefore, it is the job of the supervisor to inform the worker, clearly as to what is expected.
4. Just as important, it is the job of the worker to figure out what the supervisor expects, to enquire, adjust, and adapt. It is that simple. Why the worker? Because it is the worker that stands to suffer most if the job does not work out. This is not ‘fair’ or ‘right’ but it is a simple fact of the hierarchical situation. (Not unlike the contraception issue between men and women)
5. The supervisor should rate each employee weekly, if the supervisor is pleased or not, with the worker’s labor that week. And, if the supervisor is not pleased, the supervisor must discuss immediately why not, giving the worker important feedback and a chance to adjust with that new information.
6. It involves delegation, training, mentoring, and honesty by the supervisor.
7. It involves not trespassing onto other teams of two, especially by supervisors two levels up.
8. With a team of two, there is no confusion of who reports to whom and who has to provide results to whom.
9. The entire company is nothing but a set of teams of two.
Caswell Corporate Coaching Company (CCCC)
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