No surprises, no upselling

RE/MAX Citywide works with you to get it right

Gil and Tina Wilson have purchased homes at two very different times for the Ottawa market. In the early 1990s they bought their first, a condo, when housing prices had contracted. In the early 2000s, when prices were at record highs, they upsized to a semi-detached home.

In both cases, the Wilsons were interested only in a very specific area of the city and they had what Gil refers to as an “extremely restricted budget.”

As a business owner, Gil is accustomed to dealing with real estate professionals. “I find that usually if you tell a real estate agency you are restricted to a very small area or price range, they will push you to loosen your criteria,” he said. “They want an easy one where they can shop you to the whole city.”

But with both transactions, the Wilsons’ experience was quite different thanks to the efforts of Pina Alessi, real estate broker with RE/MAX Citywide Realty.

“With Pina, there is never any attempt at upselling,” Gil said. “Instead, she respects your needs and explains everything in detail so there are no surprises. When you’re spending hundreds of thousands of dollars, you don’t want any surprises.”

In both instances, Pina’s tireless efforts resulted in a successful outcome in a matter of weeks. When Gil dismissed one option for their second home as a “dinky little cottage,” Pina insisted the Wilsons view the home and give it a chance. Because she had taken the time to develop a close relationship with the couple, and took the extra step to preview the home herself, she knew it was the right fit for them.

When the Wilsons were negotiating the offer on this property, the seller wanted to hold up the deal to give a family member time to decide if they wanted to purchase it. Pina made certain that the offer included a clause that would allow the Wilsons to back out of the deal if they found another home in the meantime.

“After a relationship of 20 years, I would never consider taking another agent,” said Gil.


“It’s very important to us that our employees embrace the RE/MAX Above The Crowd mentality, which allows each and every one of our clients to reap the benefits of ‘Outstanding Agents, Outstanding Results here in Ottawa at RE/MAX,'” said Ian Charlebois, on operating the brokerage.

From the purchase of a first home, to downsizing from an empty nest, buying an investment property or finding the right commercial space for a growing business, RE/MAX Citywide Realty operates with the philosophy that buying and selling real estate has two focal points: wealth management and choice.

“We care about people and have their interests at heart,” added broker Pina Alessi. “Everything we do revolves around trust, honesty and respect for each client’s privacy.”

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