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Ottawa travellers trekking to Syracuse

Ottawa International Airport. File photo

Ottawa International Airport.

Elizabeth Howell
Published on March 26, 2012
Published on March 26, 2012
Elizabeth Howell  RSS Feed

26,000 local passengers lost annually, industry rep says

Cross-border shopping for clothes and accessories may be a time-honoured Canadian tradition, but an association representing the country's airports says that for thousands of Ottawa residents, air fares are increasingly on the list.

Topics :
Canadian Airports Council , Ottawa International Airport Authority , Ottawa , U.S. , Syracuse

Officials at the Canadian Airports Council said the problem stems from myriad federal taxes, security charges and improvement fees, all amounting to a user-pay system for travellers in this country.

By contrast, aviation operations south of the border are heavily subsidized by the U.S. federal government, resulting in a relatively cheaper upfront bill for travellers.

Locally, approximately 26,000 passenger trips are lost each year to airports in New York State, namely Syracuse, Watertown and Massena, according to council president Daniel-Robert Gooch.

That works out to roughly 0.5 per cent of the 4.62 million passengers that flew through the Ottawa International Airport last year, but Mr. Gooch said it nevertheless represents lost jobs and regional economic benefits.

Addressing the disparity between the U.S. and Canadian systems will be the focus of a one-day forum hosted by the country's airports, carriers and related sectors.

Mr. Gooch said his association will be lobbying the federal government to lower the rent it charges local airport authorities, and to reduce passenger security surcharges.

Officials from the Ottawa International Airport Authority will attend the conference, but said there are no immediate plans to start directly trying to dissuade area travellers from driving across the border to catch their flight.

"We have not launched any direct advertising campaigns to promote our airport at the expense of any other airport," noted Michael Crockatt, the Ottawa airport's vice-president of business development and marketing, in an e-mail to OBJ.

"It's not something we've ruled out altogether, but it's not part of our current marketing strategy."

Instead, he said, the airport focuses on the passenger experience. It works to offer more direct flights to destinations, ensures that its amenities suit the passengers, and makes the screening and check-in process as efficient as it can.

So far, the effort seems to be paying off. Passenger traffic grew twice as fast as the country's other eight largest airports between 2006 and 2010, and its customers continue to heap praise on the local facility.

The airport recently ranked first overall in North America and second among airports of its size in an annual customer service benchmarking survey.

Recent and ongoing improvements include expanded parking facilities, free Wi-Fi Internet and expanded security and customs screening facilities.

The local airport authority collects improvement fees from passengers to help pay for such upgrades. Mr. Gooch acknowledged such fees are needed to make up for the lack of government support for capital upgrades. However, he said they still act as a financial barrier to flying that discourages the use of Canadian airports.

But with federal fees and taxes outside the airport's direct control, Mr. Crockatt said enhancing passenger amenities is one way of growing its customer base.

"We can't control the cost differential between the Canadian and U.S. aviation systems and we know that some passengers will use other airports at times to save money," he wrote.

"But the better we can make the experience for passengers in Ottawa, the more we believe they will want to fly through our airport."

Comments

  • Username
    John
    - May 14, 2012 at 14:51:40

    YOW losing passengers to the US airports is nothing new, but is far worse now than in the past. @JAH ROI, Plattsburgh have scheduled flights on major leisure routes (Spirit & Allegiant), although some routes are only a couple of times per week. Ottawa's also been losing a tonne of transatlantic leisure passengers per year to Montreal. While the London and Frankfurt dailies are great, until we get a transatlantic leisure airline (Icelandair or Air Transat) or Air France or KLM to fly to Ottawa, there will still be a huge amount of leakage to YUL.

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  • Username
    Steve
    - March 27, 2012 at 14:19:42

    I agree with Glen and Watchdog. I have been flying my family out of Syracuse to Tampa Florida for the past four years. We are a family of 5 and the cost savings is not even close. This year we flew for $1600 incl tax plus $80 for parking. The same trip from Ottawa was just under $2850 plus parking. The security people are very nice in Syracuse and we are not treated as though we are on the watch list which is how i feel we are treated when flying from Ottawa.

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  • Username
    Watchdog
    - March 27, 2012 at 09:38:00

    I agree with Glen in the previous post. To keep a long story short. By driving to New Jersey, we saved approximately $600 per person or $1200 by not flying from Ottawa, and that is after we took off the hotel bill, dinner bill, and the gasoline bill (for the round trip), which I might add is far cheaper than buying gasoline in Canada. We did not have to be strip searched to make sure we did not have a paper clip, or a bottle of water on our person. We were treated to a very courteous agent at the boarder both ways and we had a restful dirve to our departure point. Subsidized or not, we are being tax and fee hosed in Canada and it has to stop. Take a tip from the airport in Tel Aviv as to how to prevent terrorism instead of having to strip search everyone.

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  • Username
    Jacques S. Mailloux
    - March 26, 2012 at 16:14:20

    Interesting article. But other than the military base in Watertown, NY, I am not aware of any passenger flights out of that location, nor out of Massena, NY. I assume you meant Plattsburgh, NY, and Burlington, VT.

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    • Username
      Elizabeth Howell
      - March 27, 2012 at 09:07:32

      Thank you for the comment. While the Plattsburgh, NY, and Burlington, VT are indeed larger and offer more commercial services, Mr. Gooch did argue that Massena and Watertown do steal passengers from Ottawa, despite their relatively small size and limited flights.

    • Username
      Jah Roi
      - April 8, 2012 at 07:52:50

      Watertown, Massena and Ogdensburg have passenger service, as does Lake Placid and Rutland Vermont, though they are not as extensive as Syracuse, Rochester and Buffalo. Plattsburgh markets heavily in quebec, but has only tourist charter fligts, which are available to the public but do not fly daily schedules. Burlington VT is as close to Canada with regular schedules on major airlines. Albany NY works also.

  • Username
    Bill
    - March 26, 2012 at 15:59:55

    Ottawa airport first in customer service?? I guess they never checked any bags....

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    • Username
      Glenn
      - March 27, 2012 at 09:20:20

      Here's the reason: 2 adults May 5-12 Syracuse to Seattle: $423 x 2 = $846 Cost of gas to Syracuse: $125 Total: $ 971 Ottawa to Vancouver: $738 x 2 = $ 1,476 Decision is easy!! Result --- drive and save

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