The firm, which is making its third appearance on OBJ’s Fastest Growing Companies list, provides IT services, consulting and training with a focus on keeping clients’ day-to-day operations up and running – often the biggest concern for customers such as the City of Toronto and Citizenship and Immigration Canada.
“A lot comes down to becoming recognized for being experts in the field, by having good skills, putting the training into employees and giving them the tools to succeed in the job,” says Matthew Harding, CEO of the KTL Group.
Being responsive and occasionally going outside the scope of regular services to aid customers helps with that too, he says. “If it means doing extra little things for customers (or) … doing something for free, we’re not afraid of doing that to show customers we’re committed.”
So when it comes to something like taking an after-hours phone call to help someone get a piece of technology working over the weekend, the company’s team doesn’t balk at the challenge.
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Consequently, the KTL Group has been able to enjoy strong word-of-mouth success, sustain itself purely on its own revenues and profits, remain debt-free and retain staff while layoffs were happening all around the firm.
Looking ahead, Mr. Harding says he sees that growth continuing as the company innovates, although he adds there’s no hurry to get bigger.
“We used to be a one-trick pony, and now we’re diversified … we sell IBM software, provide training. It used to be just infrastructure and now it’s about project management,” he says. “Our skills are always evolving … we’re listening to what customers are asking for.”
Year founded: 1997
Local head count: 13
Product/service: IT and management consulting
Revenue growth: 110.3%