Kinaxis appoints senior vp of customer success operations

Ottawa-based Kinaxis has appointed an experienced software industry executive to the new role of senior vice-president of customer success operations, the company announced late Thursday.

Ed Shepherdson comes to the supply chain management solutions provider after his most recent stint as senior vice-president of customer success and business optimization at Coveo Solutions, a software-as-a-service company. He also spent 18 years at Cognos, six of them as vice-president of global customer support.

“Having a passion for running organizations focused on putting the customer first, I saw Kinaxis as a great fit for me personally and professionally given its reputation in the market," Mr. Shepherdson said in a statement.

At Kinaxis (TSX:KXS), Mr. Shepherdson will lead the company’s customer support team and the customer data centre operations team. He will also drive new initiatives across the broader client services organization.

“Kinaxis prides itself on its customer-intimate business model,” CEO Douglas Colbeth said in a statement. “As our company continues to grow, we want to ensure our ability to support our large enterprise customers with the same level of dedication and collaboration.”